Your satisfaction is our priority! At Lora, we are committed to delivering exceptional products and services that meet your needs. Experience peace of mind with our hassle-free return and refund policy, designed just for you.
Easy Returns & Exchanges: Initiating a return or exchange is simple! Just send us an email with your order number, item name, and reason for return, along with clear photos of the item. We're here to help!
Return Conditions: Please ensure products are unused and in their original packaging. Contact us within 30 days of receiving your order to initiate after-sales service. We're dedicated to making the process smooth and straightforward.
Refund Process: Once we receive your return and confirm it meets our requirements, we will process your refund swiftly within 3-7 business days. Refunds will be issued to your original payment method for your convenience.