Privacy Policy
Last Updated: 05/30/2025
This Privacy Policy outlines how Lora London ("we," "us," "our," or the "Site") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from https://loralondon.com/ (the "Site"), or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree with this Privacy Policy, please do not use or access any of the Services.
Store Name: Lora London
Business Address: 6407 N Manhattan Ave, Tampa, FL 33614, USA
Email: info@lora-london.com
Business Days: Monday To Friday, 8:00 AM To 5:00 PM
Personal Information We Collect
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
Examples of information we collect include:
Device Information:
- Examples: Web browser, IP address, time zone, cookie information, and browsing behavior.
- Purpose: To load the Site accurately and optimize performance.
Order Information:
- Examples: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Purpose: To fulfill orders, process payments, and provide customer support.
Customer Support Information:
- Examples: Details you provide when contacting us for assistance.
- Purpose: To offer support and improve your experience.
How We Use Your Personal Information
We use your personal information to provide and improve our services, including:
- Processing transactions and fulfilling orders.
- Communicating with you regarding your order or inquiries.
- Screening orders for potential fraud or security risks.
- Providing you with information or advertising about our products or services, consistent with your preferences.
How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate purposes, as outlined in this Privacy Policy. Such circumstances may include:
- With vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. These partners will use your information according to their own privacy policies.
- When you direct, request, or consent to our disclosure of specific information to third parties, such as for shipping products or through social media widgets or login integrations.
- With our affiliates or within our corporate group, in our legitimate interest to operate a successful business.
- In connection with a business transaction, such as a merger or bankruptcy, to comply with legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
Categories of Disclosed Information:
- Identifiers: Basic contact details and certain order and account information.
- Commercial Information: Order information, shopping information, and customer support information.
- Internet or Other Similar Network Activity: Usage Data.
Categories of Recipients:
- Vendors and third parties who perform services on our behalf (e.g., Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers).
- Business and marketing partners.
- Affiliates.
We do not use or disclose sensitive personal information to infer characteristics about you.
User-Generated Content
The Services may allow you to post product reviews and other user-generated content. Any content you choose to submit to a public area of the Services will be public and accessible by anyone.
We do not control who will access the information you choose to make public and cannot ensure that parties with access will respect your privacy or keep the information secure. We are not responsible for the privacy or security of any information you make publicly available or for the accuracy, use, or misuse of any information you disclose or receive from third parties.
Third-Party Websites and Links
Our Site may include links to websites or other online platforms operated by third parties. If you follow these links to sites not affiliated with or controlled by us, please review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the details provided below to request its deletion.
Security and Retention
No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Any information you send to us may not be secure while in transit. We recommend using secure channels when sending sensitive information.
Your Rights
Depending on your location, you may have rights such as access, deletion, correction, restriction of processing, and withdrawal of consent. You may also manage communication preferences. We will not discriminate against you for exercising these rights.
Complaints
If you have complaints about how we process your personal information, contact us at info@lora-london.com .You may also contact your local data protection authority.
International Users
We may transfer, store, and process your personal information outside your home country, including in the United States. Transfers will rely on recognized mechanisms, such as the EU Standard Contractual Clauses, when applicable.
Contact Us
For more information about our privacy practices or if you have any questions, please contact us at: info@lora-london.com
Website Information
Lora London: an online store by Under Oval LLC from the USA.
Business Registration Address:
6407 N Manhattan Ave, Tampa, FL 33614, USA
Customer Service: info@lora-london.com
Phone: +1 302 608 0610
Monday to Friday: 9:00 - 17:00